Terms of Service

Effective Date: April 30, 2025

Article 1 (Purpose)

These Terms establish the rights, obligations, responsibilities, and other necessary matters between Tinker Inc. (the Company) and users regarding the use of Gentone (the Service) provided by the Company.

Article 2 (Definitions)

1. Service means all services related to Gentone provided by the Company.
2. User refers to any individual, business, or organization that uses the services provided by the Company.
3. Information Sheet means any document or electronic form provided by the Company to deliver information necessary for using the Service.
4. Credits means the value, paid or free, that individuals, businesses, or organizations receive in order to use the Service.
5. Tickets means the value, paid or free, that individuals, businesses, or organizations receive to access certain portions of the Service.
6. Any terms not defined herein follow applicable laws, general commercial practices, or the Company’s individual service terms and operating policies.

Article 3 (Effectiveness and Amendment of the Terms)

1. The Company posts these Terms within the Service or on a linked page so that users can easily review them.
2. When the Company amends the Terms, it specifies the effective date and details and notifies users at least seven days in advance, or 30 days in advance for material changes.
3. Users who do not agree to the amended Terms may discontinue their use of the Service and terminate the service agreement.
4. The Company provides a communication channel that allows users to raise questions about the amendments.

Article 4 (Conclusion of the Service Agreement)

A service agreement is concluded in the following cases:

1. When a user applies for membership after agreeing to these Terms and the Company approves the application.
2. When a non-member agrees to these Terms, applies to use the Service, and the Company grants approval.

Article 5 (User Rights and Obligations)

1. User Rights

Users may submit inquiries or suggestions related to the Service via email (wkjeong@tinker.style).

Users may report violations of the Company’s operating policies, and the Company will review such reports and take appropriate action.

2. User Obligations

Users must not violate applicable laws or interfere with the operation of the Service.

Users must not steal or misuse another person’s personal information.

Users must not misuse the Service or attempt to access it through fraudulent means.

Article 6 (Prohibited Conduct)

Users must not engage in any of the following actions:

1. Posting or sharing illegal, obscene, or violent content.
2. Engaging in spam, phishing, or distributing malicious code.
3. Violating the Personal Information Protection Act, Copyright Act, or any other applicable laws.
4. Creating or distributing content related to violent extremism, terrorism, or child sexual abuse and exploitation.
5. Infringing on personal data protection or intellectual property rights without the required legal consent (e.g., using personal or biometric data without consent).
6. Compromising automated decision-making systems in high-risk areas (e.g., employment, healthcare, finance, law, housing, insurance, or social welfare) without human oversight.
7. Evading the Company’s security filters or tampering with the Service infrastructure.
8. Using the Service fraudulently to obtain or consume credits or tickets outside normal usage.
9. Creating, processing, or using inappropriate content as defined in Article 7 below.

Article 7 (Inappropriate Content and Responsibility)

Users must not create or distribute the following types of content:

1. Hate speech, violence, threats, abuse, or incitement to violence.
2. Pornography or content intended for sexual gratification.
3. False information, misrepresentation, or content that induces misunderstanding.
4. Content that may infringe upon a third party’s portrait rights, copyrights, or intellectual property rights.

Users bear responsibility for generating inappropriate content, and the Company may take action under applicable laws if these Terms are violated.

Article 8 (Payment Amount and Method)

1. Users must pay the fees for using the Service according to the amounts, rates, and policies set by the Company.
2. Payments may be made by credit card, bank transfer, or other payment methods provided by the Company.
3. Payments are made to purchase assets used within the Service, and obtaining or using assets outside the prescribed paid or free acquisition methods is considered fraudulent and may be punished under relevant laws.
4. The Company uses 'Polar (Polar.sh)', a global payment processing service, for foreign currency (USD, etc.) payments and settlements. Accordingly, receipts for foreign currency transactions may be issued through Polar.

Article 9 (Timing of Acquiring Assets Through Payment)

1. All Service fees are billed in advance, and related assets become available after payment is completed.
2. For bank transfers, the payment amount must be deposited by the deadline provided by the Company, and any payment made without mutual approval between the Company and the user is invalid.
3. Assets purchased through the website are provided immediately upon completion of the payment, while assets purchased through separate payment methods (e.g., bank transfer) are provided once the deposit is confirmed.

Article 10 (Cancellation and Refund Policy)

Users may request cancellation and a refund under the following circumstances:

1. Within seven days of receiving the contract details pursuant to Article 13(2) of the Act on Consumer Protection in Electronic Commerce (or within seven days from the date of supply if delivery is delayed), provided the assets have not been used.
2. After seven days from purchase, or even within the period if the assets have been used, when the Company and the user have mutually agreed to a refund.
3. When the user suffers damages due to reasons attributable to the Company with respect to the purchased assets.

Cancellation or refunds outside the specified reasons are not permitted. Refunds are not available for simple change of mind or in cases where the Company is not at fault.

Article 11 (Refund Amount Rules)

1. When cancellation or refund is unavoidable, the refund amount is determined as follows:
2. If the user requests cancellation within seven days of purchase without using the assets, the full payment amount is refunded.
3. If more than seven days have passed since the purchase, or if part of the assets have been used, refunds are limited to the remaining amount after deducting the regular price of the assets used.

Article 12 (Refund Methods)

Refunds will be processed through the same payment method used for the original transaction, except in special circumstances (e.g., when the payment amount and refund amount differ).

1. Card Payment: Authorization cancellation or refund
• Domestic Payment: Takes 3-7 business days depending on the card company
• International Payment: May take 7-30 or more business days depending on the card company and local bank policies
2. Bank Transfer (Domestic Payment Only): Refund to the requested domestic account (typically 1-3 business days)

For other payment methods where refund through the same method is not possible, or when an international wire transfer is required, the refund method will be determined through consultation. Any intermediary fees or transfer fees incurred may be borne by the user or deducted from the refund amount.

Article 13 (Termination of the Service Agreement)

1. Users may terminate the service agreement at any time via the in-service account deletion function. Upon completion, the account is immediately disabled and cannot be restored.
2. Upon termination, any remaining credits, tickets, and usage history are immediately void and cannot be restored. However, payment and transaction records required to be retained by law may be kept for the statutory period.
3. Re-registration using the same email address is restricted for 30 days from the date of termination, to prevent abuse or fraudulent re-registration.
4. To prevent duplicate distribution of new-user benefits (e.g., free credits), the Company may retain users’ email addresses and information indicating whether they received new-user benefits for the duration of service operation, solely for the purpose of preventing duplicate benefits.
5. The following information may be retained for the periods prescribed by applicable laws even after termination:
• Payment and transaction records: 5 years
• Consumer complaint/dispute handling records: 3 years
6. Termination becomes effective at the time of the user’s account deletion, and actions taken prior to termination remain in effect under these Terms.
7. If a user requests a payment hold through a card company, bank, or other financial institution without legitimate reason, or if payment authorization is canceled, the Company may immediately suspend the user's service access or restrict their account. Additionally, the Company may seek compensation for any fees or damages incurred as a result.

Article 14 (Privacy Protection)

The Company complies with the Personal Information Protection Act and other applicable laws and collects and uses users’ personal information for the following purposes:

1. Providing and improving the Service.
2. Managing members and responding to service inquiries.
3. Preventing fraudulent use and conducting statistical analysis.

Details of personal data processing are specified in the Company’s Privacy Policy.

Article 15 (Provision and Modification of the Service)

1. The Company strives to provide stable services to users.
2. The Company may change or discontinue part or all of the Service and, in principle, provides prior notice.

Article 16 (Limitation of Liability)

1. The Company does not guarantee the accuracy, reliability, or suitability of the Service.
2. The Company is not liable for damages incurred by users while using the Service, except where such damages result from the Company’s willful misconduct or gross negligence as required by law.
3. The Company is not responsible for disputes arising from a user’s infringement of a third party’s portrait rights, copyrights, intellectual property rights, or mental or physical harm during Service use.
4. All rights to content provided by users during Service use remain with the users. However, the content may be used for the Company’s record-keeping, promotional, or data utilization purposes under Company policies, and users may request that such use be discontinued.

Article 17 (Amendment of the Terms)

The Company may revise or amend these Terms as necessary. The amended Terms, in principle, are announced in advance and take effect as of the effective date stated at the top of these Terms.

Separately from amendments to the Terms, the Company may add or adjust payment-related items as needed, and, in principle, provides prior notice of the adjusted contents.

1. Payment methods
2. Changes to the base settlement currency (e.g., KRW, USD)

Article 18 (Matters Not Stipulated Herein)

Matters not specified in this Agreement and its interpretation follow the Company’s operating policies, applicable laws and precedents, and disputes are resolved according to the procedures described herein.

1. The Company and users will consult in good faith to resolve disputes promptly and fairly.
2. If consultation fails, disputes are resolved by the competent court under the laws of the Republic of Korea.

Users who do not agree to these Terms may be restricted from using the Service, and continued use of the Service is deemed acceptance of these Terms.